Padded foam playmats that are purchased through our website come with a 1 – year Limited Manufacturer Warranty. If you purchased our padded foam playmat through one of our authorized resellers, your playmat comes with a 30-Day Warranty, but you can register your playmat within 30 days of the initial purchase to claim our 1-year Limited Manufacturer Warranty as well. This can be done through our warranty registration process available on our website here.   

The details of our 1-year Limited Manufacturer Warranty for our padded foam playmats are as follows: 

We warranty the craftsmanship and materials of our padded foam playmat for 1-year from the initial date of purchase through the ThriveFully Kids Inc. website or one of our authorized re-sellers (when your product is registered within 30 days of purchase). This warranty covers defects in parts, materials and significant and unusual wear damage due to normal use but does not cover damage due to abuse or mis-use or by failure to follow the Padded Foam Reversible Playmat Care Instructions provided on the ThriveFully Kids website. If damage occurs due to normal use or defects in the parts or materials, we will replace or refund the product, at our discretion. Our products are designed for indoor use, with the exception of our waterproof organic cotton playmat. Outdoor use of our premium foam playmat or failure to follow the outlined Care Instructions for our padded foam playmats voids this warranty. All foam playmats purchased through authorized resellers must be registered through our website within 30 days of purchase to qualify for the 1-year Limited Manufacturer Warranty. 

Please note that our warranty does not cover normal wear and tear from daily use which will occur over time and is normal with all foam playmats or damage from misuse or use by pets. It also does not cover the natural slight yellowing of our foam playmats which can occur over time and is more prominent around the edges where our mats were heat sealed. This slight yellowing is due to the non-toxic nature (made without toxic plasticisers and chemical / colour stabilizers) of the materials we use to ensure the highest safety standards for your child. Slight yellowing can be more common with lighter colour designs and if Playmat Care Instructions are not followed.

Organic Cotton Playmats (Plush and Waterproof):

The Plush organic cotton playmat and waterproof playmat that are purchased through our website come with a six month Limited Manufacturer Warranty. If you purchased either the Plush or waterproof organic cotton mat through one of our authorized resellers, your product comes with a 30-Day Warranty, but you can register your item within 30 days of the initial purchase to claim our six month Limited Manufacturer Warranty as well. This can be done through our warranty registration process available on our website here.   

The details of our six month Limited Manufacturer Warranty for our Plush and waterproof Organic Cotton playmats are as follows: 

We warranty the craftsmanship and materials of our Plush and waterproof organic cotton playmats for six months from the initial date of purchase through the ThriveFully Kids Inc. website or one of our authorized re-sellers (when your product is registered within 30 days of purchase). This warranty covers defects in parts, materials and significant and unusual wear damage due to normal use but does not cover damage due to abuse or mis-use or by failure to follow the organic cotton Playmat Care Instructions posted on the ThriveFully Kids website.

If damage occurs due to normal use or defects in the parts or materials, we will replace the product or refund the product, at our discretion. Our products are designed for indoor use, with the exception of our waterproof organic cotton playmat. Outdoor use of our non-waterproof Plush organic cotton playmats or failure to follow the outlined Care Instructions for our organic cotton mats voids this warranty. All Plush and waterproof organic cotton playmats purchased through authorized resellers must be registered through our website within 30 days of purchase to qualify for the six month Limited Manufacturer Warranty. 

Please note that our warranty does not cover normal wear and tear from daily use which will occur over time and is normal with all organic cotton mats or damage from misuse or use by pets.